Peer Support Line
We’ll stand by your side through whatever challenges you are facing right now!
We offer free peer support for first responders, both current and former. When you reach out to us, you’ll be connected with another first responder who's eager to chat with you.
First responders, both current and former, can text us any time, day or night, to connect with a peer who’s been in their shoes. Our peer support line is free and built just for first responders. That means when you reach out, you’ll be talking to someone who understands the job and the stress that comes with it. You won’t have to explain what it's like to be a first responder; they already get it.
Your privacy is important to us. You don’t have to share your real name, and our system doesn’t show your phone number to the peer you’re chatting with. We know it can feel scary to open up, especially when you worry that saying the “wrong thing” could lead to someone calling the police. At Priority Wellness Campaign, we don’t do that without your permission. Instead, we offer support and resources to help you get through tough moments safely without judgment.
“I liked the fact that I’m able to talk to other peers who are in the same field as I am and understand the demands. I’m able to open up fully and use language that they understand as well. It had helped improve my personal life by being able to talk to someone.”
—Anonymous, PWC Peer Program Participant
Frequently Asked Questions
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PWC peer support is completely free—there’s no cost to first responders.
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Support comes from trained peers who are also first responders. They understand the job and the challenges that come with it.
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It’s simple! Text “SUPPORT” to 1-855-560-7337 and you’ll be connected with one of our peers.
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Anything on your mind—calls that stuck with you, family stress, burnout, or just needing to vent. Nothing is too big or too small.
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Yes, our peer support texting program is completely anonymous. Our peer support advocates cannot see your phone number when you text our number. You are not required to give us any personal information like your name, phone number, location, or other details.
We do not use caller ID, call tracing, or location services. This means we can’t share your personal information with emergency services or law enforcement. We do not know your name, where you are, or where you live unless you choose to share that with us. If you need resources, an advocate may ask which area you’d like us to search, but we will only know what you choose to tell us.
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No. We do not report back to your department or employer. Your participation stays private.
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Not at all. Whether you’re dealing with something heavy or just need to talk, we’re here.
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If you’re experiencing an emergency, please call 911. If you’re in crisis, please call or text 988 (National Suicide Crisis Line).
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While we are focused primarily on Jefferson, Lewis, and St. Lawrence counties in New York, you do not have to live in these areas to access our services. We welcome and support first responders and their families from outside these counties as well.
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At Priority Wellness Campaign, we have a strict policy against nonconsensual active rescue. We will not contact emergency services or law enforcement unless you specifically ask us to, even if you mention that you or someone else may be in danger.
If you need help requesting an ambulance or calling 911, we are here to support you. We will first explain the process and what may happen as a result, so you can make an informed decision.